FAQ

You can contact us by e-mail at info@auryncouture.com or by telephone on +31 855055759. Our customer service is available Monday to Friday from 09:00 to 18:00.

We currently ship to UK only. For more information on shipping options, please visit our Shipping Policy.

After your order has been shipped, you will receive an e-mail with a tracking number. You can track your order via the link in this e-mail.

If you have entered the wrong address, please contact us as soon as possible at info@auryncouture.com. We will try to change the address before we ship your order.

Yes, you can cancel your order within 30 days of receipt. See our Return Policy for more information.

Our delivery times to the UK are 5 to 9 working days. Processing time is 1 to 2 working days. In total 6- 11 working days. For more details, see our Shipping Policy.

We currently do not offer expedited shipping. All orders are shipped with a standard delivery time of 5 to 9 business days.

We currently charge £3.95 on all orders within the UK. Above £60 we offer free shipping. See our Shipping Policy for more details.

If your order has arrived damaged, please contact us within 30 days at info@auryncouture.com with a photo of the damaged product. We will replace the product free of charge. See our Return Policy for more information.

If your package has not been delivered, please contact us. We will send a new parcel before applying our Refund and Return Policy.

We accept Visa, MasterCard, American Express, ApplePay, GooglePay, Shop Pay and Credit Cards. See our Payment Policy for more information.

We use SSL encryption to ensure that all your payments are processed securely. Read our Payment Policy for more information.

All payments on our site are made in Pounds. You can pay with any accepted payment method, but the conversion into Pounds will be carried out by your bank or payment provider.

No, once the order has been placed, you cannot change the payment method. If you have any problems, please contact us at info@auryncouture.com.

No, there are no additional fees for using our payment methods. See our Payment Policy for more information.

If you wish to return a product and receive a refund, please email us at info@auryncouture.com with your reason for return, a tracking number and your order number. See our Return Policy for more information.

Once we have received and inspected the returned product, you will receive your refund within 5 days via the payment method you used to place your order.

Yes, in the event of a complete return, the total amount of your order, including delivery costs, will be refunded. However, you are responsible for return shipping costs.

If you have not received your refund within 14 days of return approval, please contact us at info@auryncouture.com.

If the product is damaged, you may receive a replacement product. If the replacement product is also damaged, we will refund the full amount. See our Return Policy for more information.

You may cancel your order within 30 days of receipt, and then you have an additional 30 days to return the product. See our Return Policy for full details.

Products must not be used, washed or worn. If the product or packaging is damaged, the value of the product may be reduced. See our Return Policy for more information.

Yes, the cost of returning the product to our store is your responsibility. Use a Track & Trace shipping method to track your return.

Please contact us first at info@auryncouture.com before returning any product, so that we can process your return.

Yes, you can exchange a product. Contact us at info@auryncouture.com and we will help you with the exchange process. You are responsible for return shipping costs. See our Return Policy for more information.